This Privacy Policy explains what personal data oyes88 collects from Malaysian players, why we collect it, how it is used, and the rights you hold over your information.
Summary for Malaysian Players: oyes88 collects only the personal data needed to operate your account securely, process payments in MYR, comply with anti-money laundering obligations, and provide customer support. We do not sell your personal data to third parties for marketing purposes. Your data is held securely and you may request access, correction, or deletion at any time by contacting our support team.
1.1 oyes88 ("the Company," "we," "us," "our") operates the online gaming platform accessible at oyes88.app. We are committed to protecting the privacy and personal data of every individual who interacts with the oyes88 platform, including registered players, prospective players, and visitors to our website.
1.2 This Privacy Policy ("Policy") describes in detail: the categories of personal data we collect; the purposes for which we process that data; the legal bases on which we rely; the circumstances in which we share data with third parties; the security measures we apply; your data rights; and how to contact us with privacy-related enquiries.
1.3 By registering for an oyes88 account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to arrange account closure.
1.4 This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, which together govern your relationship with oyes88.
2.1 Identity Data. Full legal name, date of birth, nationality, and copies of government-issued identification documents (e.g., Malaysian MyKad, passport) collected during account registration and KYC verification.
2.2 Contact Data. Malaysian mobile number, email address, and residential address as provided at registration or subsequently updated in your account profile.
2.3 Financial Data. Payment method identifiers (e.g., eWallet account references, bank account numbers masked to last four digits), transaction records, deposit and withdrawal history denominated in MYR, and where applicable, source-of-funds documentation requested for AML compliance.
2.4 Account Activity Data. Login timestamps, session durations, game history, bet records, wagering patterns, bonus usage, and responsible gaming tool settings (deposit limits, exclusion periods).
2.5 Technical Data. IP address, device type, operating system, browser type and version, screen resolution, and mobile network carrier (e.g., Maxis, Celcom, Digi, U Mobile) collected automatically when you access the Platform.
2.6 Communications Data. Records of your interactions with oyes88 customer support via live chat, email, or any other communication channel, including the content of those communications.
2.7 Geolocation Data. Approximate geographic location derived from your IP address for the purpose of access-control checks and regulatory compliance. We do not collect precise GPS location data unless expressly enabled by you.
3.1 Directly from You. When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or update your account profile settings.
3.2 Automatically. Through server logs, cookies, and similar tracking technologies when you browse or interact with the oyes88 Platform. This includes page view data, click-through paths, and session activity.
3.3 From Third Parties. From identity verification service providers engaged to assist with KYC compliance; from payment processors facilitating MYR transactions via Touch n Go eWallet, Boost, Maybank, CIMB, and other local payment rails; and from fraud-detection and risk-scoring services where applicable.
3.4 From Public Sources. In limited circumstances, from publicly available databases used to screen accounts against sanctions lists or politically exposed persons (PEP) registers as required by applicable AML obligations.
4.1 oyes88 processes personal data only where a lawful basis exists. The primary purposes and corresponding legal bases are as follows:
5.1 oyes88 does not sell, rent, or trade your personal data to any third party for their independent marketing purposes.
5.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:
Important: oyes88 will never share your personal data — including your name, MyKad number, bank account details, or mobile number — with any third party for unsolicited marketing, telemarketing, or data brokerage purposes.
6.1 oyes88 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device by your browser.
6.3 Managing Cookies. You may configure your browser to refuse or delete cookies. Note that disabling strictly necessary cookies will impair or prevent access to the oyes88 Platform. Disabling analytics cookies will not affect your ability to play or transact.
7.1 oyes88 retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law.
7.2 Account data and transaction records are retained for a minimum period of five (5) years from the date of account closure or the last transaction, whichever is later, in accordance with applicable anti-money laundering record-keeping obligations.
7.3 KYC documentation (copies of identity documents, proof of address) is retained for the same minimum five-year period following account closure.
7.4 Customer support communications are retained for three (3) years from the date of the interaction, unless they relate to a dispute or regulatory matter that requires longer retention.
7.5 Where you have requested permanent self-exclusion, oyes88 retains a suppression record (a minimal dataset confirming your exclusion status) indefinitely to prevent re-registration. This is a protective measure, not a punitive one.
8.1 oyes88 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
8.2 Notwithstanding the above, no system is entirely immune to security breaches. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, oyes88 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.
Your Role in Security: oyes88's security measures protect data in transit and at rest, but account security also depends on you. Use a strong, unique password for your oyes88 account, enable two-factor authentication, and never share your credentials with anyone.
9.1 Subject to applicable law and verification of your identity, you hold the following rights in relation to your personal data held by oyes88:
9.2 To exercise any of the above rights, submit your request to the oyes88 support team via live chat or at the contact email in Section 13. We will respond within thirty (30) days of receiving a verified request. We may require identity verification before processing rights requests to protect your data from unauthorised access.
10.1 The oyes88 Platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age is verified during the account registration and KYC process.
10.2 If oyes88 becomes aware that personal data has been collected from an individual under 21 without parental or guardian consent, we will take immediate steps to delete that data and close the associated account.
10.3 If you believe an individual under 21 has registered an oyes88 account, please contact our support team immediately so that appropriate action can be taken.
11.1 oyes88 operates with service providers and game studios located in various jurisdictions globally. Where your personal data is transferred to a country outside your jurisdiction of residence, oyes88 ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that applied within Malaysia.
11.2 Such safeguards include: standard contractual clauses included in data processing agreements with international vendors; transfer impact assessments where required; and selection of vendors that maintain internationally recognised information security certifications.
11.3 Where transfers occur to game software providers (e.g., for live casino studio operations), only the minimum data necessary to operate the game session is shared — typically a pseudonymous player session identifier, not your full identity data.
12.1 oyes88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform features. The "Last Updated" date at the top of this page indicates the most recent revision.
12.2 Where changes are material — affecting how we collect, use, or share your personal data in ways that differ significantly from prior practice — oyes88 will notify you via a Platform notification or email to your registered address at least seven (7) days before the revised Policy takes effect.
12.3 Your continued use of the oyes88 Platform after the effective date of any revised Privacy Policy constitutes acceptance of the updated terms. If you do not accept the changes, please contact support to discuss your options, including account closure.
13.1 For any privacy-related questions, data rights requests, or concerns about how oyes88 handles your personal data, please contact our support team through the 24/7 live chat function on the Platform, or by email.
13.2 oyes88 targets a response to all privacy enquiries within thirty (30) calendar days of receipt. For urgent matters such as suspected account compromise or identity theft, please use the live chat channel to receive a same-session response.
Data Enquiries Contact: support@oyes88.app — Please include "Privacy Request" in your message subject line, along with your registered username, so your enquiry is routed to the appropriate team member promptly. Identity verification may be required before we can action certain requests.
Six principles guiding how oyes88 handles your personal data
oyes88 collects only the personal data that is genuinely necessary to operate your account and comply with our legal obligations. We do not collect data speculatively or for undefined future uses.
Your personal data — including your mobile number, MyKad details, and payment information — will never be sold, rented, or traded to any third party for marketing or commercial purposes outside of oyes88's operations.
All data in transit between your device and oyes88 is protected by SSL/TLS encryption. Sensitive data fields are also encrypted at rest. Your login credentials and payment references are never stored in plaintext.
Access, correct, export, or delete your personal data at any time by contacting the oyes88 support team. We respond to verified data rights requests within 30 days and will never obstruct legitimate requests.
oyes88 employee access to player personal data is strictly role-based. Only staff with a legitimate operational need for specific data can access it. All access is logged and audited regularly.
In the unlikely event of a data breach posing risk to your rights, oyes88 will notify affected players without undue delay, describe what happened, and outline the steps we have taken to contain and remediate the incident.
Play with confidence knowing your personal data is handled responsibly, stored securely, and never sold. Join thousands of Malaysian players who trust oyes88 as their online gaming platform.